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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Sharing & followers

Why didn’t followers get “opening soon”?

The reminder only goes out for a drop scheduled at least an hour ahead.

  1. Check when it was scheduled.

    A drop scheduled less than an hour before it opens skips the reminder. The Drop announced and Drop open messages are separate, and follow your switches.

  2. Check it opened on time.

    Choosing Open now opens a drop straight away, so there’s no hour before to remind anyone in.

  3. Check your switch.

    In Settings (sign-in required) → Notifications (sign-in required), Opening soon may be off for email or text.

What followers hear

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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