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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Sharing & followers

What do followers hear from me, and when?

Up to four messages for each drop, by email, text or both, as you choose.

  1. When they follow.

    Crafd confirms a new email follow by email, with an unsubscribe link. A new drop-text opt-in gets a confirmation text with the frequency and HELP/STOP instructions. Checkout opt-ins get the same; imports and unchanged follows send no confirmation.

  2. Drop announced.

    When you schedule a new drop.

  3. Opening soon.

    About an hour before a scheduled drop opens.

  4. Drop open.

    The moment it goes live.

  5. Almost sold out.

    Once, when a live drop runs low.

  6. Choose what goes out.

    In Settings (sign-in required) → Notifications (sign-in required), under Your followers (sign-in required), switch each message on or off for email and for text, then save.

Each message follows your switches as they were when it happened, so changing one later won’t send or cancel anything already decided.
What followers hear

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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