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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Getting started

What do I need to do before my first drop?

Five small steps get your studio ready, and your setup checklist keeps track of them for you.

  1. Introduce yourself.

    In Settings → Profile (sign-in required), add your name, your location (a city and region) and what you make. A photo and your story are optional.

  2. Set a few clear expectations.

    In Settings (sign-in required) → Policies (sign-in required), say what happens with returns and with lost or damaged pieces. Buyers see both on every drop.

  3. Work out the handoff.

    In Settings (sign-in required) → Shipping (sign-in required), add your ship-from address (sign-in required), then a shipping package (sign-in required), local pickup (sign-in required), or both.

  4. Connect your payouts.

    In Settings (sign-in required) → Payouts (sign-in required), connect Stripe so your sales can find their way to your bank.

  5. Add your first drop.

    Start a drop (sign-in required) and save it as a draft. A saved draft counts, so you don’t need to publish yet.

It takes about 15 minutes all together, and you can do it a step at a time. The checklist looks at your real settings each time, so if a step stops being true later, it comes back.
Setup checklist

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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