Profile & policies
What are policies, and why do I need them?
Two short policies tell buyers what to expect, and both are needed before you can publish.
- Open Policies.
Go to Settings (sign-in required) → Policies (sign-in required).
- Write your returns policy.
Under Returns and exchanges (sign-in required), say whether buyers can return or exchange a piece if they change their mind.
- Write your damage policy.
Under Lost or damaged pieces (sign-in required), say what you’ll do if a parcel goes missing or arrives broken.
- Save.
Choose Save changes, or Save & return to setup while setup is unfinished. If you came from a blocked drop, choose Save & return to your draft. Each policy can run to 2,000 characters, and your line breaks are kept.
Buyers see both on every drop page, under Returns and If something arrives damaged. A change shows on your drops straight away.
Policies Opens your studio · sign-in required