Skip to content
Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Profile & policies

Can Crafd suggest policy wording?

Yes. Each policy has three examples, written for small-batch, handmade work, to add with a click and make your own.

  1. Find the examples.

    In Settings (sign-in required) → Policies (sign-in required), they’re the links beside each policy, each with a +. Point at one, or tab to it, to read it first.

  2. Add one, or a few.

    Click an example to add it to the end of your policy, as a paragraph of its own. Anything you’ve already written stays where it is.

  3. Changed your mind?

    An example that’s in your policy shows a tick. Click it again to take it back out.

  4. Make it yours, then save.

    Change the wording to fit how you really work, then choose Save changes, or Save & return to setup while setup is unfinished. If you came from a blocked drop, choose Save & return to your draft.

Drafts are a starting point, not legal advice. Say only what you’ll actually do.
Returns and exchanges

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support