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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

Can I unpublish or delete a published drop?

A published drop keeps its page and history.

  1. Close new orders instead.

    For a live (sign-in required) drop, choose Manage drop or View details, then Close drop and confirm. Its page stays available, but no new orders can start.

  2. Keep looking after its orders.

    Closing does not cancel or refund orders. Fulfill the orders already placed in Orders (sign-in required).

  3. For a new attempt, make another batch.

    Find the ended drop under Archive (sign-in required), choose Make another batch on its card, then work on the new draft.

Scheduled drops cannot be deleted or returned to drafts either. You can still edit their details and schedule before they open.
Live drops

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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