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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Account & notifications

What can a connected assistant do?

Only what you allowed when you connected it, and never anything that moves money or changes how you sign in.

  1. It can look.

    Every connected app can See your drops, orders, followers and settings: drops and what they sold, orders with their totals and tracking, follower counts, your settings and these help articles. It never sees who your followers are, your ship-from street address, your sign-in email or your payout details.

  2. It can draft, then wait for you.

    With Draft drops and suggest changes, it works on private drafts directly. Anything buyers or followers would see, like publishing a drop, marking orders shipped or changing a policy, waits until you confirm it in your studio.

  3. It sees who bought, if you say so.

    With See who bought, it also sees buyers’ names, contact details, addresses and the messages you’ve sent them. Left off, it sees orders without who placed them.

No app can ever refund an order, touch your payouts, change your email or password, or close your studio. What it reads goes to the assistant’s own service, and Connected apps (sign-in required) shows what it did.
Connected apps

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support