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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Account & notifications

How do I confirm something my assistant asked to do?

Anything buyers or followers would see waits for you. Your assistant sends a link, and nothing happens until you confirm it.

  1. Open the link.

    When your assistant asks to publish, schedule, open or close a drop, mark orders shipped or ready, message a buyer or change a setting, it gives you a link. Open it while you’re signed in to your studio.

  2. Check exactly what will happen.

    The page shows the change just as it will happen: the drop as buyers will see it, each order and the message word for word, or your settings now and after. To publish a drop, you also tick that every piece is made by hand.

  3. Confirm or cancel.

    Choose Confirm to make it happen, or Cancel to leave everything as it is. Either way, your assistant sees how it ended.

A request works once and lasts up to a day. If something in your studio changes first, nothing happens, and you can ask your assistant again. Only you can confirm: your assistant never can.
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Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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