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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Troubleshooting

Why can’t I publish my drop?

Either your studio setup isn’t finished, or something in the drop needs fixing.

  1. “A little setup first.”

    Your profile (sign-in required), policies (sign-in required), shipping (sign-in required) or payouts (sign-in required) still need something. Your drop is saved as a draft, and each step that’s left has a link. Finish them, then publish your draft.

  2. A field shows a problem.

    The editor marks what needs fixing in the drop itself: a photo, the times, the package or pickup location, or the box saying you make the pieces by hand.

The box saying you make the pieces by hand needs ticking each time you publish or save changes.
Setup checklist

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

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