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Troubleshooting · Crafd support
A few answers when things get stuck. · 6 articles
- Troubleshooting
What if a buyer didn’t get their confirmation?
The confirmation goes to the email they entered at checkout.
- Troubleshooting
Why can’t I publish my drop?
Either your studio setup isn’t finished, or something in the drop needs fixing.
- Troubleshooting
Why didn’t my sign-in email arrive?
Sign-in emails usually arrive in seconds. When one doesn’t, it’s usually one of these.
- Troubleshooting
How do I reach a person, or report a bug?
When the docs don’t cover it, write to us from your signed-in studio’s help panel, and a human will take a look.
- Troubleshooting
Why won’t my photo upload?
Most of the time, the file is too big or the wrong kind.
- Troubleshooting
Why do my share images say “Preparing”?
Images are made after you publish and whenever a drop changes, and it can take a minute or two.
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