Troubleshooting
How do I reach a person, or report a bug?
When the docs don’t cover it, write to us from your signed-in studio’s help panel, and a human will take a look.
- Open help.
Choose the (?) at the top of any studio page, or press ⌘K, or Ctrl+K.
- Choose Contact support.
It’s at the bottom of help, under A human, when you need one.
- Tell us what’s happening.
Add a subject and what you were trying to do. You can say how it made you feel, add a screenshot (PNG, JPG or WebP, up to 5 MB and 25 megapixels), and include the page you’re on.
- Send it.
Choose Send message. We’ll email you a confirmation, and our reply goes to your account email (sign-in required).
Something looks broken on a page? Bugs/Feedback?, in the corner of every studio page, asks what should change and tries to capture the page as you see it. Choose Send feedback to send your note, with the picture when your browser can make one.