Skip to content
Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

Can a drop offer shipping, pickup, or both?

Choose how this batch reaches its buyers in the window step.

  1. Prepare delivery.

    Set up packages and rates in Shipping settings (sign-in required), and turn on Offer local pickup (sign-in required) there if you want pickup.

  2. Choose the delivery.

    Under The window → How will it get there?, choose Shipping, Local pickup, or Shipping or pickup. The choices depend on what you have set up.

  3. Fill in what it needs.

    For shipping, select a Package, or Add your first package. For pickup, enter Pickup location. Continue to the review and publish or save.

The exact pickup location is private until someone orders. Shipping is not charged on pickup orders. Delivery, package and pickup location lock when the drop goes live.
Local pickup

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support