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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

Should I ship once the drop closes, or as orders come in?

Choose one shared ready date or a promise measured from each order.

  1. Choose how orders go out.

    Under The window, find When do orders go out?.

  2. For one batch, choose Once orders close.

    Set Ships by / ready for pickup on or after the closing date. New orders share that date.

  3. For individual orders, choose As orders come in.

    Set Ships within (days), or Ready within (days) for pickup: 1 to 14 days, starting at 3. Each order’s promised date is its payment date in your timezone plus that many calendar days.

This choice and its rolling lead time lock when you first publish, including while scheduled. Existing orders keep their own promised dates. To change the mode, make another batch.
Create a new drop

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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