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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

What do buyers see before, during and after a drop?

One public page follows the batch through its buying window.

  1. Before it opens.

    A published future drop says Coming soon, shows its opening time and offers Notify me, so people can follow along.

  2. While it is open.

    The page says Open now, shows the pieces and buying controls. Its displayed piece price includes Crafd’s service fee; delivery, any tax and an optional tip are worked out at checkout.

  3. When buying stops.

    It says Orders paused if payouts are not ready, Sold out when all pieces sell, or Closed when the window ends. A follow form lets people hear about the next batch.

Use View page from a live or scheduled drop’s details, or open a drop from your maker page. Private drafts are visible only to their owner and do not take orders.

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support