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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

Why does my live drop say “Orders paused”?

The batch is visible, but Crafd cannot take payments for your studio yet.

  1. Check payouts.

    Open Settings → Payouts (sign-in required), or choose Check your payouts on the live drop at the top of Drops (sign-in required).

  2. Finish what Stripe needs.

    Connect your account, continue setup, or follow the status card’s instructions. If Stripe is reviewing details, wait for its check to finish.

  3. Return to the drop.

    Once payouts are ready, a live drop with time and stock remaining can take orders again. Its page stays visible and offers following while paused.

A live label alone does not mean payments are ready. Ending the window or selling out still closes the drop.
Payouts

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support