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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Sharing & followers

How do people follow me?

There are three ways someone becomes a follower, and each one is their choice.

  1. On your pages.

    Your maker page and drop pages have a follow form. People enter their email. If you send drop texts, they can also tick Text me about new drops too.

  2. At checkout.

    Buyers can tick a box to hear about your next drops. It starts unticked, so buying alone never makes someone a follower.

  3. They get a confirmation.

    A new email follow gets an email explaining what comes next, with an unsubscribe link. People who choose drop texts get a short confirmation text too. Choosing the same updates again sends nothing new.

  4. From your own list.

    You can import people who already opted in to hear from you.

Texts are offered only when you send at least one kind of drop text, so no one signs up for texts that never come. Turn them on in Settings (sign-in required) → Notifications (sign-in required).

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support