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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

What photos can I use for a drop?

Up to five photos show the piece. The first is its cover.

  1. Add your photos.

    In a new drop (sign-in required) or a draft, under The piece, choose Add photos. Use real JPG, PNG or WebP files up to 8 MB each and no more than 25 megapixels. Each one uploads as soon as you pick it.

  2. Put them in order.

    The first photo, a little wider than the rest, is the cover. Use a photo’s arrows to move it, or its × to remove it. A photo is required when you publish.

  3. Save.

    New photos and their order are kept when you save the drop.

Crafd removes image metadata and makes resized JPEG copies. The cover leads the drop page and appears in the editor’s preview, share images and emails. Upload troubleshooting covers files that will not work.
Create a new drop

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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