Skip to content
Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

What can I change after a drop is published?

Scheduled and live drops have different limits to protect what buyers were promised.

  1. Open the drop.

    Under Live (sign-in required) or Scheduled (sign-in required), choose Manage drop or View details. The drop’s editor is on that page.

  2. While scheduled.

    You can change the details, choices, price, dates and delivery. The fulfillment mode and rolling lead time already stay fixed.

  3. While live.

    You can change the name, story, photo, counts, buyer limit, closing time and the batch ready date. Price, opening time, delivery, package, pickup location, whether it comes in choices, and choice names stay fixed, since buyers may already have ordered.

  4. Save the change.

    Continue to the review, tick the handmade box again and choose Save changes. Counts must cover pieces sold or in checkout, and closing must still be in the future.

Ended drops are read-only. A published link stays the same, and existing orders keep the details and ready date agreed at checkout.
Live drops

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support