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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

How many pieces can a drop have, and can I limit each buyer?

Set a real batch size and a smaller limit for each buyer if you want.

  1. Set the batch size.

    Under The piece, enter How many in this batch?: a whole number from 1 to 500. With choices, their counts supply the total.

  2. Set the buyer limit.

    Under The window, set Maximum pieces per buyer from 1 up to the batch total. Continue to the review, confirm the handmade box and publish or save your changes.

  3. Change a live count carefully.

    A live batch or choice cannot drop below the pieces already sold or currently in checkout. Saving a batch total equal to those committed pieces ends the drop.

Checkout applies the buyer limit to one order. A returning buyer can place another order while stock remains. Changing quantities does not rewrite existing orders.
Create a new drop

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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