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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Account & notifications

Which emails do I get, and how do I change them?

Choose your new-order and sold-out emails, and whether the studio opens your share kit after publishing.

  1. Open Notifications.

    Go to Settings (sign-in required) → Notifications (sign-in required) and find Just for you (sign-in required).

  2. New orders.

    An email each time someone buys, with a link to that drop’s orders.

  3. Sold out.

    An email when the last piece of a drop sells: how many pieces, your product sales, and how long it took when the timing is available.

  4. Share prompt.

    Your drop’s share kit, opened in the studio right after you publish.

  5. Switch any of them off.

    Then choose Save changes.

Buyers always get their order emails, and those can’t be switched off.
Emails just for you

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support