Skip to content
Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Profile & policies

How do I add or change my profile photo?

A photo of you, or of your hands at work, helps buyers know who they’re buying from.

  1. Open your profile.

    Go to Settings → Profile (sign-in required). Your photo (sign-in required) is at the top.

  2. Choose a photo.

    Choose Add a photo, or Change photo, and pick a JPG, PNG or WebP up to 8 MB. It saves as soon as it uploads.

  3. Or take it away.

    Choose Remove to use your Gravatar, if one is available for your account email, or Crafd’s plain head-and-shoulders picture.

Very large images, over 25 megapixels, won’t upload. Crafd turns your photo the right way up and resizes it for you.
Profile photo

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support