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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Profile & policies

How do I update my profile?

Your profile introduces the person behind the pieces, on your maker page and beside every drop.

  1. Open your profile.

    Go to Settings → Profile (sign-in required).

  2. Fill in the essentials.

    Your name, Location (a city and region) and What you make are needed before you can publish.

  3. Add a little more.

    Your story can run to 1,000 characters. Instagram and Etsy shop are optional: a handle, an @handle or your instagram.com link all work for one, and your shop name or etsy.com shop link for the other.

  4. Save.

    Choose Save changes, or Save & return to setup while setup is unfinished. If you came from a blocked drop, choose Save & return to your draft. Your maker page shows the new details straight away.

Your account email (sign-in required) and password (sign-in required) live on this page too. Neither appears on your maker page. Buyers can see your account email in the reply address on order emails and messages you send them.
Profile

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support