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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Shipping & pickup

Why can’t I remove a package?

A package that a drop still uses can’t be removed until that drop uses another.

  1. Find the drop using it.

    A draft (sign-in required), scheduled (sign-in required) or live (sign-in required) drop that ships in this package keeps it in use.

  2. Switch that drop’s package.

    Open the drop and, under The window, choose a different package. Live drops can’t change package, so wait until it ends.

  3. Then remove it.

    Back in Settings (sign-in required) → Shipping (sign-in required), choose Remove on the package and save.

Ended drops don’t hold on to a package. Your last package has no Remove button.
Packages and rates

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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