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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Account & notifications

How do I change my account email?

Both addresses agree to the change before it happens, with a link or a code from each.

  1. Open your profile.

    Go to Settings → Profile (sign-in required) and, beside Account email, choose Change (sign-in required).

  2. Enter the new address.

    Type it and choose Email both addresses. Each gets an email with a link and a code. They work for 10 minutes.

  3. Open both links, or enter both codes.

    Choose the button in each email, on any device, then choose Agree to the change on each page that opens. Or type each six-digit code in Settings (sign-in required) and choose Confirm new email. Your old address keeps working until both agree. If you can no longer open your current inbox, contact support.

Changing your email signs you out everywhere else. It’s also where order replies and new-order emails go from then on.
Change your email

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support