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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Shipping & pickup

How do I choose where I ship?

Add the countries you’ll send to, or one rate for everywhere else.

  1. Open Where you ship.

    Go to Settings (sign-in required) → Shipping (sign-in required) and find Where you ship (sign-in required).

  2. Add a country.

    Choose Add a country, pick one from the list and choose Add country. Crafd supports 23 countries for now.

  3. Or cover the rest at once.

    Turn on Ship everywhere else to offer one rate for any supported country you haven’t listed.

  4. Set a rate for each, then save.

    Every package (sign-in required) needs a rate for every place you ship. Then choose Save changes, or Save & return to setup while setup is unfinished. If you came from a blocked drop, choose Save & return to your draft.

Buyers in a country you don’t ship to can’t check out. If you remove the US, “everywhere else” won’t cover it either. Buyers abroad may owe import duties when their parcel arrives.
Where you ship

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support