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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Shipping & pickup

How do I set shipping rates?

Each package has a rate for each place you ship. That’s what buyers pay for shipping.

  1. Find the package.

    Go to Settings (sign-in required) → Shipping (sign-in required). Each package has its own Shipping rates.

  2. Set a rate for each place.

    Enter what a buyer pays to ship this package to each country you ship to, from $0 to $500. $0 is free shipping.

  3. Save.

    Choose Save changes, or Save & return to setup while setup is unfinished. If you came from a blocked drop, choose Save & return to your draft.

A good rate is what the postage really costs you for that box, plus anything you spend on packing. Shipping is charged once per order, and added at checkout on top of your price.
Packages and rates

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support