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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Shipping & pickup

Can I add or edit a package from the drop editor?

Yes, for a draft or scheduled drop, without leaving the drop you’re writing.

  1. Open the window step.

    In a draft or scheduled drop’s editor, go to The window, where you choose the package.

  2. Add or edit.

    Choose Edit package to change the one selected, or Add another for a new one. With no packages yet, it’s Add your first package.

  3. Save the package.

    Choose Save package when editing, or Add package for a new one. It’s saved to your shipping settings (sign-in required), and ready to pick for this drop and any other.

Editing a package changes it everywhere it’s used, for checkouts from then on. Orders already paid keep what they paid. To edit a package used by a live drop, open Settings → Shipping (sign-in required).
Create a new drop

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support