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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Shipping & pickup

Do rate changes affect drops that are already live?

Yes, for checkouts from then on. Orders already paid never change.

  1. Change a rate or a destination.

    In Settings (sign-in required) → Shipping (sign-in required), edit the rate and choose Save changes, or Save & return to setup while setup is unfinished. If you came from a blocked drop, choose Save & return to your draft.

  2. New checkouts use it.

    Every drop using that package, live ones included, charges the new rate from the next checkout.

  3. Paid orders stay as they were.

    Each order keeps the shipping it was charged.

Adding a country means setting a rate for it on every package in the same save.
Packages and rates

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support