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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

What happens when a drop sells out?

The buying window closes once all the pieces have found homes.

  1. The drop ends.

    The sold-out drop moves to Archive (sign-in required). Its public page says Sold out and Every piece found a home., with a way to follow your next batch.

  2. Fulfill the orders.

    The orders stay in Orders (sign-in required), with their own ready dates. Ending a drop does not mark anything shipped or picked up.

  3. Make another batch when you’re ready.

    Under Archive (sign-in required), choose Make another batch on its card to start a new draft.

If Sold out is on under Settings → Notifications → Just for you (sign-in required), Crafd emails you about the batch. Refunds do not put pieces back on sale.
Archive

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support