Skip to content
Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

What do draft, scheduled, live and ended mean?

The tabs follow each batch from a private idea to a finished drop.

  1. Drafts are private.

    A draft is unfinished or saved for later. It cannot take orders.

  2. Scheduled means published for later.

    Its page is public, but buyers wait until its opening time. Find it under Scheduled (sign-in required).

  3. Live means its window is open.

    Find it under Live (sign-in required). Buyers can order while pieces remain and payouts are ready; otherwise the page says Orders paused.

  4. Archive holds ended drops.

    A drop moves to Archive (sign-in required) when its closing time arrives, it sells out, or you close it early. Existing orders still need fulfilling.

Scheduled opening and closing are checked each minute. Refresh the studio page to see the latest state.
Live drops

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support