Skip to content
Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Payments & payouts

What does my Stripe status mean?

The card in Settings → Payouts tells you the next step.

  1. Connect or continue.

    Connect Stripe to get paid. means setup has not started. Almost connected. means to choose Continue in Stripe and finish the details.

  2. Wait for review, or fix a request.

    Stripe is reviewing your details. means its checks are pending; Check in Stripe opens the setup. Stripe needs a little more from you. means to choose Fix it in Stripe and follow the request.

  3. Check readiness.

    Connected and ready. with Payouts on means the account is ready for payments and payouts. Its bank account, payout schedule and Tax forms are shown on the card.

  4. If payout details will not load.

    We couldn’t reach Stripe just now asks you to refresh in a moment. It is a failure to load those figures, rather than a new account status.

Payments aren’t set up here yet. means connecting and checkout are disabled in this environment. Contact support if you see that where you expect to sell.
Payouts

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support