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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Payments & payouts

How do I charge sales tax or VAT?

Add the places where you collect tax and the rates you have chosen.

  1. Open Taxes.

    Go to Settings (sign-in required) → Taxes (sign-in required) and choose Add a place. Tax starts off until you add an active place.

  2. Choose the place and rate.

    Pick Country, and a State or Province where offered. Enter Rate (%) greater than zero through 100, with up to three decimal places. You can have up to 100 places, each listed once.

  3. Choose what buyers see.

    Set Shown to buyers as to Sales tax, VAT or Tax. Choose whether to Tax the shipping charge too. The rate applies to the product subtotal and, when selected, shipping; it excludes the Crafd service fee and tip.

  4. Save, or pause later.

    Choose Save changes. A saved place cannot be removed. To stop collecting there, turn its switch from Collecting to Paused, then Save changes again. For pickup, the note uses your studio’s ship-from (sign-in required) state and its active rule; without one, pickup is not taxed.

Adding a place means you are registered to collect there and will send the money on yourself. Crafd calculates your rate; it does not check registration, advise or file taxes. Tax is added on top at checkout, so prices are not VAT-inclusive. Check that this suits your obligations before using it.
Taxes

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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