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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Payments & payouts

How do tips work?

A buyer can add one optional tip to their order when you allow it.

  1. Choose whether to offer tips.

    In Settings (sign-in required) → Payouts (sign-in required), switch Let buyers add a tip (sign-in required) on or off. It starts on for a new studio and saves as soon as you change it; wait for the message that starts Saved.

  2. What buyers can choose.

    Checkout offers No tip, $2, $5, $10, or Custom from $1 to $200. The amount is for the whole order.

  3. See it on the order.

    The receipt and order details list the tip separately. Crafd takes no fee from it; Stripe processing still applies to the payment.

Switching tips off changes future checkout attempts, and removes a tip from an open checkout when it is refreshed or submitted. Existing paid orders keep their recorded tip.
Tips

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support