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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Payments & payouts

What does Crafd cost me?

Buyers pay the Crafd service fee; Stripe’s processing cost comes out of your sales.

  1. Set your piece price.

    Your product price is before Stripe card processing. Crafd adds its fee to what the buyer pays: 5% of the product subtotal, rounded to cents, plus $0.55 once per order.

  2. Keep delivery, tips and tax separate.

    Crafd takes no fee on shipping, tips or tax. Those can still be part of the payment Stripe processes.

  3. See the actual charge costs.

    Open an order’s details. When Stripe has supplied the figures, Card processing · Stripe and You keep show the processing cost and your original charge’s net after it and the Crafd service fee.

You keep may include tax collected for you to send on. The notes on Payouts (sign-in required) list Stripe’s standard 2.9% + $0.30; check the processing terms in Stripe for your account.
Payouts

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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