Troubleshooting
What if a buyer didn’t get their confirmation?
The confirmation goes to the email they entered at checkout.
- Check the address.
Open the order in Orders (sign-in required) and look at the buyer’s email for a typo.
- Ask them to check spam.
Order emails come from Crafd, which their inbox may not know yet.
- Send them what they need.
Choose Contact buyer from the order to send the details they’re missing. Once their parcel arrives, the QR code on its packing slip lets them get a link to their order by email.
Contact buyer sends to the email on the order; it cannot correct a typo in that address.
Orders to fulfill Opens your studio · sign-in required