Orders & fulfillment
How do I message a buyer?
Send a note about an order without leaving its details.
- Open Contact buyer.
On Orders (sign-in required), open the order, then choose Contact buyer.
- Write the note.
The subject starts as “A note about your Crafd order” with its number; keep it to 150 characters and the message between 10 and 3,000. Choose Send message.
- Check the story.
The Order story shows whether the message was sent, is sending or was not sent. If it is still sending, check back before trying the same message again.
Replies go to your account email, which the buyer can see in Reply-To. The optional note in a refund is for your records; use Contact buyer to explain the refund to them.
Orders to fulfill Opens your studio · sign-in required