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Orders & fulfillment · Crafd support
From a new order to a happy arrival. · 13 articles
- Orders & fulfillment
How do I message a buyer?
Send a note about an order without leaving its details.
- Orders & fulfillment
How do I export orders for my records?
Download a CSV of the Orders view you have chosen.
- Orders & fulfillment
I entered the wrong tracking number. Can I fix it?
There is no tracking edit or undo-shipped action in the studio today.
- Orders & fulfillment
How do I import tracking numbers from my label tool?
Fill the shipping dialog from a file or pasted order-and-tracking pairs, then review before saving.
- Orders & fulfillment
How do I mark orders shipped?
Record the parcel’s tracking once it is on its way.
- Orders & fulfillment
What’s in an order’s details?
The order drawer holds the buyer, the promise, the money and the next step.
- Orders & fulfillment
How do I find and filter my orders?
Orders brings together the batches that need packing or collecting.
- Orders & fulfillment
How do I print packing slips?
Print one page for each order, with a packing checklist and its QR code.
- Orders & fulfillment
How do pickup orders work?
Tell the buyer when their pieces are ready, then record collection.
- Orders & fulfillment
How do I refund an order?
Crafd offers a full refund of the buyer’s order through Stripe.
- Orders & fulfillment
How do I buy and print shipping labels?
Export addresses and package measurements, then buy postage in your label tool.
- Orders & fulfillment
When does each order need to ship?
Use the promise saved on that order, whether it ships or is collected.
- Orders & fulfillment
What does the QR code on a packing slip do?
It is a permanent route back to this order, with private details protected by sign-in.
Still need a hand?
Sign in, then choose Help → Contact support in your studio.
Buying from a maker? Reply to your order email to reach them directly.