Orders & fulfillment
I entered the wrong tracking number. Can I fix it?
There is no tracking edit or undo-shipped action in the studio today.
- Find the shipped order.
Open Shipped (sign-in required), or Fulfilled when pickups are present, and open the order.
- Send the correct reference.
Choose Contact buyer, explain the correction and include the right tracking number. Choose Send message and check its entry in Order story.
The saved tracking reference and earlier shipping email stay as they were. Check imported and typed references carefully before marking future orders shipped.
Fulfilled orders Opens your studio · sign-in required