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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Orders & fulfillment

How do I mark orders shipped?

Record the parcel’s tracking once it is on its way.

  1. Choose the shipping orders.

    Open a pending shipping order and choose Mark shipped. For several, tick their boxes on To fulfill (sign-in required), then choose Mark shipped in the selection bar.

  2. Add tracking.

    Enter a tracking reference for every shipping order, up to 100 characters each, or import the references. Review each number before continuing.

  3. Confirm Mark shipped.

    Choose Mark shipped in the dialog. The orders move to Shipped, or Fulfilled when pickups are also present. Crafd queues the buyers’ on-its-way emails, and a text for buyers who chose order texts.

A batch can contain up to 100 orders, but selection is for the current page. UPS, USPS, FedEx and DHL references in a recognized shape link to the carrier. Tracking cannot be edited or undone here after saving.
Orders to fulfill

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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