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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Shipping & pickup

What weight and size should I enter for a package?

Weigh and measure it packed, with a piece inside.

  1. Pack one up.

    Put a piece in the box with its wrapping, the way it’ll really ship.

  2. Weigh it.

    Enter the Packed weight (lb), from 0.1 to 150 pounds, in 0.1-pound steps.

  3. Measure the outside.

    Enter Length (in), Width (in) and Height (in), from 1 to 100, to the nearest half inch.

Weight and size go into your labels file, so your label tool can price the postage. A package’s weight isn’t multiplied when someone buys more than one, so check the postage on bigger orders.
Packages and rates

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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