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Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Shipping & pickup

How does shipping work on Crafd?

You set up shipping once, in Settings, and each drop uses it.

  1. Say where you’re shipping from.

    Your Ship-from address (sign-in required) is private. It’s your return address too.

  2. Choose where you ship.

    Under Where you ship (sign-in required), add the countries you’ll send to. Buyers anywhere else can’t check out.

  3. Set up your packages.

    A package (sign-in required) is the box your pieces go out in, with its packed weight and size and a rate for each place you ship.

  4. Pick a package for each drop.

    In the drop editor, under The window, choose the package that fits. Buyers pay its rate for where they are.

Shipping is charged once per order, never per piece, and added at checkout on top of your price. Local pickup is always free.
Shipping

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support