Skip to content
Invite-only, for now.

Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Checkout & buyers

Can buyers outside the US order?

Yes, when their country is covered by the drop’s shipping, or they can collect a pickup order.

  1. Choose your destinations.

    In Settings (sign-in required) → Shipping (sign-in required), under Where you ship (sign-in required), use Add a country, or turn on Ship everywhere else. Set a rate for each destination on the package the drop uses, then choose Save changes, or Save & return to setup while setup is unfinished. If you came from a blocked drop, choose Save & return to your draft.

  2. Check the drop’s delivery.

    The drop must offer shipping with that package, pickup, or both (delivery options). Checkout only lists shipping countries covered by the current settings and package rates.

  3. Explain import costs.

    For shipping outside the US, checkout says import taxes or duties may be due when the parcel arrives and are not part of its total.

An international buyer can choose pickup when offered if they can collect at your location. Checkout still charges in US dollars.
Where you ship

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

Sign in for support