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Checkout & buyers · Crafd support
A smooth path from finding to buying. · 9 articles
- Checkout & buyers
What emails and texts do buyers get?
Order emails keep buyers informed independently of your own notification preferences.
- Checkout & buyers
How can a buyer look up their order later?
The packing-slip QR opens an order-specific path to its purchase summary.
- Checkout & buyers
How is the price buyers see worked out?
Your piece price is the starting point; checkout shows the complete order total.
- Checkout & buyers
Why was a buyer’s card declined?
The buyer sees a short message explaining what to try next.
- Checkout & buyers
Can a drop oversell?
Crafd checks stock again when a buyer submits payment and reserves the pieces while it is confirmed.
- Checkout & buyers
How do buyers pay?
Buyers order directly from your drop page without creating a buyer account.
- Checkout & buyers
Can buyers outside the US order?
Yes, when their country is covered by the drop’s shipping, or they can collect a pickup order.
- Checkout & buyers
A buyer saw their total change at checkout. Why?
Checkout prices the current choices, destination and settings.
- Checkout & buyers
Why can’t a buyer order from my drop?
Start with what the public page or checkout is saying.
Still need a hand?
Sign in, then choose Help → Contact support in your studio.
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