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Crafd support

A little help.
Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Drops

How do I publish a drop?

Make one batch public when its details and your studio are ready.

  1. Start with the piece.

    On Drops (sign-in required), choose New drop (sign-in required), or open a saved draft from Drafts (sign-in required). Under The piece, add its name, photos, story, your price and batch quantity.

  2. Set the window and delivery.

    Choose Continue. Under The window, set Orders open, Orders close, when orders go out, delivery and Maximum pieces per buyer.

  3. Take a last look.

    Choose Continue, check the details, and tick the box confirming you make the pieces by hand. Choose Publish drop to open now, or Schedule drop for a future opening.

If A little setup first. appears, the drop is kept as a draft. Follow the links to finish setup (sign-in required), then return and publish. Save as draft, or Save draft & return to setup during setup, keeps unfinished work.
Create a new drop

Still need a hand?

Sign in, then choose Help → Contact support in your studio.

Buying from a maker? Reply to your order email to reach them directly.

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