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Crafd support

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Then back to making.

From your first drop to the last parcel. We’re here to help.

A place to start: your first drop, local pickup, getting paid

Checkout & buyers

What emails and texts do buyers get?

Order emails keep buyers informed independently of your own notification preferences.

  1. After payment.

    Crafd emails an order confirmation with the pieces, price breakdown and promised date. Pickup orders include the pickup location.

  2. When you fulfill it.

    Marking a shipping order shipped sends its tracking reference, linked when Crafd recognizes the carrier. Pickup buyers get a ready-for-pickup email, then a thank-you when marked picked up.

  3. After a refund.

    When Stripe confirms a full refund, Crafd emails the amount and original payment destination. The money usually appears within 5–10 business days, depending on the buyer’s bank.

  4. Order texts are optional.

    At checkout a buyer can choose Text me updates about this order and add a mobile number. These cover confirmation, shipping or ready for pickup, and a confirmed refund. They are separate from following future drops; replying STOP stops texts.

Order emails show the maker’s name via Crafd; replies go straight to the maker. Buyer order emails cannot be switched off. Their Reply-To is your account email (sign-in required), so buyers see it and can reply directly to you. Text delivery depends on the messaging service being available; email remains the order record.
Notifications

Related articles

What if a buyer didn’t get their confirmation? What do followers hear from me, and when? Which emails do I get, and how do I change them?

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Checkout & buyers

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Buying from a maker? Reply to your order email to reach them directly.

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